Frequently Asked Questions
Everything you need to know about shopping with OQQ.
How do I determine the right size for me?
Each product page features a detailed size chart with measurements. Since our fabrics often include high-stretch materials for a body-contouring fit, we recommend checking your specific measurements against our guide for the best results.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like bodysuits must have the protective seal intact to be eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern express checkout options like Apple Pay and Google Pay.
How should I care for my OQQ activewear?
To maintain the elasticity and color of your garments, we recommend machine washing in cold water on a gentle cycle and hanging them to air dry. Avoid using fabric softeners or bleach.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.